Shipping & Returns

At zenwear.pk, we want your shopping experience to be simple, convenient, and reliable. Please read the information below regarding shipping, delivery, returns, and exchanges.

Shipping

We currently offer delivery within Pakistan.

Orders are normally processed within 1–2 business days after the order is confirmed.

Once your order has been dispatched, delivery usually takes approximately 3–7 business days, depending on your location and the courier service.

Delivery Time

Order Processing: 1–2 business days
Estimated Delivery: 3–7 business days
Remote areas may require additional delivery time.

Please note that delivery times are estimates and may be affected by courier delays, public holidays, weather conditions, or circumstances beyond our control.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or other delivery offers. Any applicable promotion will be clearly mentioned on our website.

Order Tracking

Once your order has been dispatched, we may provide tracking information where available.

You can use the tracking information provided by the courier to check the status of your shipment.

Incorrect Shipping Information

Please make sure that your name, phone number, and delivery address are correct before placing your order.

If incorrect information is provided and the order cannot be delivered, additional delivery charges may apply for re-shipping.

Returns

We accept eligible returns within 7 days of delivery.

To qualify for a return:

The item must be unused and unworn.
The item must be in its original condition.
Original tags and packaging must be included.
The product must not be washed, stained, damaged, or altered.
The return request must be made within 7 days of receiving the order.

For hygiene reasons, items that have been worn or used may not be eligible for return.

Exchanges

If you receive the wrong product, size, or color, please contact us within 7 days of delivery.

Size exchanges are subject to product availability.

If the requested replacement is unavailable, we will discuss the available options with you.

Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

Your order number
Photos of the product
Photos of the packaging
A short description of the issue

We will review your request and provide an appropriate solution.

Return Shipping

If the return is caused by an incorrect, damaged, or defective item sent by us, we will review the case and may cover the applicable return shipping cost.

For returns due to change of mind, incorrect size selection, or personal preference, return shipping costs may be the customer's responsibility.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable original payment method or another agreed method.

Refund processing time may vary depending on the payment provider or bank.

Items Not Eligible for Return

The following items may not be accepted for return:

Worn or used products
Washed products
Products with stains, damage, or signs of use
Products without original tags or packaging
Items returned after the return period
Products that are not eligible for return due to hygiene reasons

How to Contact Us

For shipping, return, or exchange questions, please contact our customer support.

Store Name: zenwear.pk
Email: zenwear.pk@gmail.com
WhatsApp: 03293988642
Business Address: Main Sadder Shop # 29

Please include your order number whenever contacting us about an existing order.

Last Updated: September 15, 2026