Privacy Policy

At [Zenwear.pk], we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or shop on our website.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect certain information, including:

Full name
Phone number
Email address
Billing and shipping address
Order details
Payment-related information
Information you provide when contacting customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

Process and fulfill your orders
Deliver your purchases
Contact you about your order
Provide customer support
Process returns, exchanges, and refunds
Improve our website, products, and services
Prevent fraud and unauthorized activity
Send promotional or marketing communications where permitted by law
Comply with applicable legal requirements

3. Payment Information

Payments may be processed through third-party payment providers.

We do not intentionally store complete payment card information on our own systems. Payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

4. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

Courier and delivery companies
Payment providers
Shopify and related service providers
Website and technology providers
Customer support and marketing service providers

We only share information where reasonably necessary to provide services, operate our business, protect our customers, or comply with legal obligations.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

Remember your preferences
Keep your shopping cart functioning
Understand how visitors use our website
Improve website performance
Provide relevant marketing where applicable

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

6. Marketing Communications

If you provide your contact information and consent where required, we may send you information about new products, special offers, promotions, or other updates.

You can unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the message or by contacting us.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

9. Children's Privacy

Our store sells clothing and products intended for children, but our website is intended to be used by parents, guardians, and other adults.

We do not knowingly collect personal information directly from children for the purpose of creating accounts or making purchases.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and delete the information where appropriate.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Your Privacy Rights

Depending on the laws applicable to you, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of certain information
Withdraw consent where applicable
Opt out of certain marketing communications

To make a privacy-related request, please contact us using the information below.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or applicable legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Store Name: zenwear.pk
Email: zenwear.pk@gmail.com
WhatsApp/Phone: 0329-3988642
Business Address: Main Sadder Shop # 29 Karachi

Last Updated: September 15, 2026